Administrative guide Issues Transfers

Transfers

General information

On the Issues > Transfers page, you can view a list of all transfer issues happend in B2BinPay.

To filter the page data, click the down arrow located at the top of the table and adjust the following filter parameters:

• ID — the transaction identifier in the Back Office.

• TXID — the unique transaction identifier in the blockchain.

• Wallet — the wallet name from a list.

• Operation type — transfer type.

• Status — the transfer status:

  • Cancelled — the transfer was cancelled.

  • Blocked — the transfer was blocked.

  • Failed — the transfer was unsuccessful.

  • Created — the transfer request is accepted and awaits confirmation.

  • Unconfirmed — the transfer request is accepted, it awaits further confirmations and an AML check.

  • Confirmed — the transfer is successful.

• Currency — the transfer currency from a list.

• User callback status — the callback status:

  • Not needed — the callback value was not specified for the transfer.

  • Needed — the callback value was specified, but the transfer has not yet received the specified number of confirmations.

  • Sent — the transfer has received the required number of confirmations and the callback has been sent.

• Operation ID — the transfer identifier assigned on the client side.

• Company — the client company name from a list.

• Blockchain wallet — the blockchain wallet from a list.

• Created at — the time period or the exact date and time when the transfer was made.

• Status updated at — the time period of the exact date and time when the transfer was updated.

Click the check mark icon to apply the filters. To reset filters, click the cross icon.

On the Issues > Transfers page, the following data is provided about each transfer:

ID

The transfer identifier in the Back Office.

Date

The date and time when the transfer occurred.

Currency

The transfer currency.

Operation

The transfer type, such as bank withdrawal, deposit or dust.

TXID

The transaction identifier in the blockchain. Click it to navigate to the blockchain explorer.

Amount

The transfer amount, both in the wallet currency and its equivalent in USD.

Fee

The blockchain fee, both in the wallet currency and its equivalent in USD.

Commission

The commission charged for the transfer.

Status

The transfer and user callback status.

Wallet

The name of the wallet on which the transfer occurred. Click it to drill down to the wallet details.

Relations [TBD]

Confirmations

The number of confirmations, in the x / y format, where:

• x` is the number of confirmations the transfer has received

• y is the number of confirmations still needed for the transfer to occur

An infinite x indicates that the transfer has received over 99 confirmations.

Actions

To resend a callback, click Resend callback. Click Retry to resend a transfer that has failed with the Failed status.

Transfer issue details

To view detailed information about a transfer issue, click the issue ID.

Depending on the status of the transfer issue, the details page is divided into the Info, Node info, Last callback, Operating log, AML check tabs. To navigate between them, click the menu button (☰) displayed in the right part of the page.

Info tab

In the left part of the screen, you can view and edit the transfer details:

Block number

The block number reached by the transfer.

Hash

The transfer hash number.

ID in node

The transfer identifier in the node. You can refer to this ID for troubleshooting.

Rate base

The conversion rate to the system base currency. It is traced for reports and data aggregation purposes.

Rate wallet

The conversion rate to the target wallet currency.

AML risk, %

The transaction risk level, as a percentage.

Risk next check at

The date and time of the next AML check to be made on the transaction.

User callback

Additional information, including the user callback status.

Status

The transfer status.

• Cancelled — the transfer was cancelled (used for payout transfers).

• Blocked — the transfer was blocked (used for deposit transfers).

• Failed — the transfer was unsuccessful.

• Created — the transfer request is accepted and awaits confirmation.

• Unconfirmed — the transfer request is accepted, it awaits further confirmations and an AML check.

• Confirmed — the transfer is successful and the funds were credited to the designated wallet.

Internal description

Any additional information that is considered important. It is intended for internal use only and will not be revealed to clients.

Description for user

A message sent to the client after the transaction was made (the one specified in the Description column on the Transfers page).

In the right part of the screen, you can find the details about the selected transfer:

Amount

The transferred amount, in the wallet currency and USD.

Target amount

The transfer amount excluding the commission, in the wallet currency and USD.

Commission

The commission for processing the transfer, in the wallet currency and USD.

Fee

The blockchain fee, in the wallet currency and USD.

Profit hedge target

The hedged amount of the conversion risks, in the wallet currency.

On this page, you can also find out the name of the client’s wallet from which the transfer was made and the name of the transaction (such as Deposit, Payout, Global wallet deposit), as well as the date and time when the transfer was made and updated, see error messages and other information.

Node info tab

In this tab you can view information about the regarding transaction node.

Id

The transfer identifier in the Back Office.

Txid

The unique transaction identifier in the blockchain.

Status [TBD]

Destination

The destination wallet address.

Block number [TBD]

Amount

The transfer amount.

Fee [TBD]

Message [TBD]

Error code

The error code that was returned to the client when the issue happened.

Error message

The error message that was shown to the client when the issue happened.

Created at

The date and time when the address transfer was created.

Updated at

The date and time when the address transfer was updated.

Attributes [TBD]

• wallet_name

• fee_amount

Assets [TBD]

• asset_address

• amount

• status

Txid

Using this textbox, you can set a new Txid.

Set Approved [TBD]

Set failed [TBD]

Last callback tab

In the left part of the screen, you can view information about the last callback that has been sent.

Time received

The date and time when the callback was received by the client.

Time sent

The date and time when the callback was sent.

URL

The URL address to which the callback was sent.

Attempt

The number of attempts to send the callback.

Status

The callback status. Possible values:

• New

• In progress

• Sent

• Failed

Type

The callback type. Possible values:

• Fail — the transfer failed in the system.

• Confirmation — the transfer was successful and the funds are sent to the designated client’s address.

• User confirmation — the number of confirmations specified by a client was sent to the client.

• Manual — the callback was resent manually from the Transfers page. This can be useful in cases when the client cannot receive the callback, for example, due to network connection issues and so on.

• Block — the transfer was blocked (for example, after AML check).

• Unblock — the transfer was unblocked.

• Cancel — the transfer was cancelled.

• No transfer — the funds were not sent to Merchant client until the expiration time of the invoice specified when creating the invoice. Such callback contains deposit with the Cancelled status.

In the right part of this screen, you can find the code of a response body and payload data. Click the links to view this code.

Operation log tab

On this tab, you can view a log of notifications about all past events related to the selected transfer.

Each notification indicates the event name, the reason why the notification is sent, the client that has initiated the event, as well as the date and time when the event has occurred.

AML check tab

On this tab, you can find details about AML check for that specific transfer.

Company

The client company name.

Payout

The payout identifier along with its tracking identifier.

Address [TBD]

Amount

The transfer amount.

Transfer status

The transfer status:

• Cancelled — the transfer was cancelled.

• Blocked — the transfer was blocked.

• Failed — the transfer was unsuccessful.

• Created — the transfer request is accepted and awaits confirmation.

• Unconfirmed — the transfer request is accepted, it awaits further confirmations and an AML check.

• Confirmed — the transfer is successful.

Risk status [TBD]

Risk, %

The transaction risk level, as a percentage.

AML provider

Specify an AML provider for the wallet. Possible values:

• Manual check

• No check

• Crystal (third party AML provider)

• Chainalysis (third party AML provider)

Next check

The date and time of the next AML check to be made on the transaction.

Owner

The email address of the wallet owner.

Created at

The date and time when an address transfer issue was created.